Find providers for your clients

How it works

1. 1

   Tell us what your client needs

   The support, their suburb, how it's funded and how the plan is managed, and when it should start. About a minute, no account needed.

2. 2

   Local providers see it

   Only providers who offer that support near your client. They don't see any contact details until they accept.

3. 3

   Providers who can start contact you

   Up to three can accept. We email you their details, and a private link lets you follow the request.

Why coordinators use it

• One request instead of ringing around providers who may be full.
• Providers confirm they can start when your client needs before they get any contact details.
• NDIA-managed plans only go to registered providers.
• Free for you and your clients.

Questions

Will providers contact my client directly?

No. Choose “A client I support” when you send the request and providers contact you, not your client. You share your client's details with a provider when you're ready.

Do I need an account?

No. Each request comes with a private link in your email, so you can see which providers have accepted.

Can I send requests for more than one client?

Yes. Send a separate request for each client, so each goes to providers near that client.

What about NDIA-managed plans?

Tell us how the plan is managed. NDIA-managed plans can only pay registered NDIS providers, so those requests only go to registered providers.

Is it free?

Yes. Help Alliance is free for support coordinators and their clients.

Which areas can I send requests for?

Any suburb in Australia. Each request goes to providers who cover that suburb.