My Aged Care Portal: Login, Phone Number and Referrals

Which My Aged Care portal do you need?

"My Aged Care portal" can mean several systems. Older people and families need the Online Account. The others are for providers, assessors and health professionals.

learning.myagedcare.gov.au is a training site for the My Aged Care workforce, such as assessors, not your Online Account.

How to log in to My Aged Care

Your Online Account is reached through myGov. Once it's linked, sign in at my.gov.au and select the My Aged Care tile on your myGov homepage. No tile? You haven't linked yet, so follow the steps below. When you finish, select "Return to myGov", then "Sign out".

How to link My Aged Care to myGov

You only do this once.

1. 1

   Register with My Aged Care

   You can only link once you're registered. Not registered, or not sure? Call 1800 200 422, or apply for an assessment online.

2. 2

   Create a myGov account

   You need a personal email address only you use, or a Digital ID. Already use myGov for Medicare or Centrelink? Use that account.

3. 3

   Choose View and link services

   Sign in at my.gov.au, select View and link services, then select Link on the My Aged Care tile.

4. 4

   Say who you are

   Confirm whether you're getting aged care yourself or supporting someone who is.

5. 5

   Prove your identity

   Use your Aged Care ID or Medicare number. Your Centrelink customer reference number or Veteran card number may also work.

6. 6

   Confirm your details

   Enter your name and contact details as My Aged Care has them. The My Aged Care tile then appears on your myGov homepage.

myGov's guide to linking My Aged Care

My Aged Care login problems and fixes

What can you do in your My Aged Care Online Account?

• Track your progress and next steps, including your Support at Home status
• Find your Aged Care ID number
• Update your contact details, and choose updates by SMS or email
• See your assessments, support plan and approved services
• Find your referral codes, or reactivate one to change provider
• Read copies of letters from My Aged Care and upload documents
• Ask to add or remove a registered supporter

My Aged Care's guide to each section of the Online Account

My Aged Care phone number and contact options

The official website is myagedcare.gov.au, and the main number, 1800 200 422, is free from landlines and some mobiles. Have your Aged Care ID or Medicare card handy when you call.

To post signed forms: My Aged Care, PO Box 1237, Runaway Bay QLD 4216.

Face-to-face help at Services Australia

Aged Care Specialist Officers give free appointments at some Services Australia centres, or by video chat if you have myGov. They can check your eligibility and refer you for an assessment, help you use the website and upload documents, register a supporter, and explain aged care services and costs. Book on 1800 227 475. Centres with Aged Care Specialist Officers

Help to make the call

• Interpreter: call TIS National on 131 450 and ask the interpreter to call My Aged Care on 1800 200 422.
• Aboriginal and Torres Strait Islander languages: call 1800 200 422 and ask for an interpreter.
• Hearing or speech difficulty: contact the National Relay Service and give them 1800 200 422.
• Deaf, Deafblind or hard of hearing: free sign language interpreting and captioning through the National Sign Language Program.
• Vision impairment: ask My Aged Care for large print or braille.

Watch for scams: My Aged Care will never contact you through social media or messaging apps, or ask for your bank details. Unsure? Call 1800 200 422. All contact options

How to apply to My Aged Care or make a referral

To get government-funded aged care for the first time, you need an aged care assessment. Applying for one also registers you with My Aged Care.

• Already assessed or registered, or need care right now? Call 1800 200 422 instead of using the online form.
• Make a referral is for professionals making a first referral, not a reassessment. They can follow up on 1800 836 799.
• Registering before you need services won't get you services sooner.

Apply for an assessment online or, for professionals, make a referral.

Where to find your My Aged Care ID number

You get an Aged Care ID when you first register. It starts with AC followed by 8 digits, for example AC12345678, and it's right under your name on your Online Account homepage, and in Your profile. Haven't linked myGov yet? Link with your Medicare number, then look it up.

Referral codes are different. You get one for each approved service and give it to the provider you choose, so they can see your support plan and accept the referral. They're in the Services section of your Online Account, where you can also reactivate a code to change provider.

How to register a family member as your supporter

Under the new Aged Care Act, from 1 November 2025, the people who help you with My Aged Care are called registered supporters, replacing representatives. A supporter can be family, a friend, a carer or anyone you trust, and you can have more than one. They can pass on your wishes, help you make your own decisions, and see and update your information. They don't decide for you: only an appointed decision-maker, such as a guardian or an enduring power of attorney with active authority, can.

You'll both need your Medicare cards and contact details, and the supporter must declare any conflict of interest, such as working for your provider. If you both consent, no legal documents are needed. Without your consent, someone can only register by proving they're your active appointed decision-maker, and statutory declarations are no longer accepted. You can register a supporter:

• In the optional last part of the online assessment application
• By calling 1800 200 422 together
• On the Registration of a Supporter form, uploaded to your Online Account or posted
• In the Support networks section of your Online Account
• With your assessor, or at an Aged Care Specialist Officer appointment

My Aged Care's guide to registering a supporter

What happens after you apply to My Aged Care?

1. 1

   An assessment organisation contacts you

   They book your assessment, usually at home, and it usually happens within 5 to 40 days depending on urgency. From July to September 2026 the national median wait was 21 days. A Welcome Pack also arrives in the mail.

2. 2

   You have your assessment

   It's free. Have your Medicare card and one other ID ready, and a family member or supporter can be with you.

3. 3

   You get your Notice of Decision

   This letter says what you're approved for and includes your support plan. It can take up to 2 weeks. If you disagree, you can ask for a free review within 28 days of getting it.

4. 4

   You choose a provider

   For CHSP, your assessor may refer you, or you give providers your referral codes. For Support at Home, funding is assigned in priority order, then you choose one provider for all your services.

How long you wait for Support at Home funding

Your priority category is in your outcome letter. My Aged Care's estimated waits for ongoing funding, as at 30 June 2026:

When funding is assigned you get a letter, and you have 56 days from its date to sign a service agreement and start services. You can ask My Aged Care for a 28-day extension. Our Support at Home guide explains budgets and what you'll pay, and our CHSP guide covers entry-level help at home.

You can search for providers yourself with My Aged Care's Find a provider tool. Services aren't always available, so you may need to check with several providers. Help Alliance is a free, independent matching service: tell us once what you need, and local providers who can start get in touch. You choose who to go with.

My Aged Care Service and Support Portal: provider login

Government-funded aged care providers use the Service and Support Portal to manage services and their Find a provider listing. Only providers of government-funded services are listed and receive referrals.

• The department sets up one Organisation Administrator for each registered provider, who then adds staff and assigns roles.
• No administrator? Call the helpline on 1800 836 799 with your name, email, organisation name and ABN or ACN.
• Log in with myID and Relationship Authorisation Manager (RAM), or VANguard FAS. AUSkey has been retired.
• Changes to your listing can take up to 24 hours to show in Find a provider.
• Support at Home claims go to Services Australia through the Aged Care Provider Portal, using PRODA, or through claiming software.

The provider and assessor helpline, 1800 836 799, gives technical help 8am to 8pm weekdays and 10am to 2pm Saturday. Setting up portal access

My Aged Care portal questions