NDIS Support Coordinators: What They Do and How to Find One
An NDIS support coordinator helps you understand your plan, connect with the right providers and keep your supports working together. Here's what they do, what they cost, and how to find a coordinator who can take you on.
What a Support Coordinator Does
Implement your NDIS plan
Helps you understand what your plan funds, explains your budget categories and gets your supports set up, so funding doesn't sit unused.
Connect you with the right providers
Finds registered and (where appropriate) unregistered providers that match your needs, support style and availability — across therapy, personal care, community access, and more.
Set up and review service agreements
Helps you put service agreements in place with each provider, checking the terms, cancellation policies and rates are fair and fit your plan.
Coordinate your supports
Keeps an overview of all your providers so your supports work together — fewer gaps, no doubling up, and everyone working toward your goals.
Prepare for plan reviews
Helps you record your progress, what has and hasn't worked, and the evidence you need to ask for the right funding at your review.
Navigate crises and complexity
When things change — a provider leaves, your health shifts, housing becomes unstable — helps you respond quickly and keep your supports in place.
Find a support coordinator
Free to use. Tell us what you need help with and support coordinators who can take you on will contact you. You choose who to go with.
Get supportSupport Coordination vs Specialist Support Coordination
The NDIS funds three levels of support coordination. Level 1, support connection, builds your ability to connect with informal, community and funded supports. Levels 2 and 3 are compared below. The right level depends on the complexity of your situation and what is funded in your plan.
Support Coordination
Best for: Most NDIS participants with moderate complexity
- ✓ Understanding and implementing your plan
- ✓ Connecting with providers
- ✓ Setting up service agreements
- ✓ Preparing for plan reviews
- ✓ Coordination across multiple supports
Specialist Support Coordination
Best for: Participants with complex needs, multiple risks, or crisis situations
- ✓ All Level 2 activities
- ✓ Complex risk and crisis management
- ✓ Coordination across health, justice, housing, and NDIS
- ✓ Behaviour support coordination
- ✓ High-needs mental health or psychosocial disability support
Support Coordination Rates 2026-27
Support coordination is funded from your Capacity Building budget. These are the most a coordinator can charge per hour under the 2026-27 NDIS price limits. Their fees can't exceed the price limit.
| Level | Price limit per hour |
|---|---|
| Level 1: Support connection | $80.06 |
| Level 2: Coordination of supports | $100.14 |
| Level 3: Specialist support coordination | $190.54 |
Source: NDIS Pricing Arrangements and Price Limits 2026-27, effective 1 July 2026. Remote and very remote areas have higher limits.
Support Coordinator vs Plan Manager — What's the Difference?
| Role | Support Coordinator | Plan Manager |
|---|---|---|
| Primary focus | Implementing your plan and coordinating providers | Paying invoices and tracking your budget |
| Handles money? | No | Yes — pays providers on your behalf |
| Funded from | Capacity Building budget | Capacity Building budget (separate line item) |
| Who needs it | Participants needing help navigating the NDIS | Participants who want admin handled for them |
| Can you have both? | Yes — many participants have both a support coordinator and a plan manager | |
How to Get Support Coordination in Your Plan
Demonstrate your need
Gather evidence of why you need help implementing your plan — a letter from your GP or treating specialist, documentation of complex needs, or a history of difficulty navigating the NDIS.
Request it at your planning meeting or review
Tell your NDIA planner or LAC that you want Support Coordination included in your plan. Explain what you need help with — connecting with providers, managing complex supports, or preparing for future reviews.
Choose your support coordinator
Once it's approved, you choose your support coordinator. You can send a request through Help Alliance, and support coordinators who can take you on will contact you.
Sign a service agreement and get started
Your support coordinator sets up a service agreement, gets to know your goals and current situation, and starts connecting you with providers and putting your plan to work.
Support Coordination Anywhere in Australia
Support coordination can be delivered remotely, so where you live doesn't limit your options. Help Alliance matches people with providers anywhere in Australia, including Perth. If you live in Perth's north, these local guides cover other providers in your area.
NDIS Support Coordination FAQ
Looking for a support coordinator near you?
Tell us what you need help with. Providers confirm they can start before they accept, up to three can accept your request, and you choose. Free for participants and families.
Get support