For families, yes. Carevo describes itself as a free connection platform. Providers can list for free and pay a subscription to connect with families. Help Alliance is also free for families, and providers pay a published A$299 a month including GST.

What is a good Carevo alternative?

Help Alliance works the same way for families (one free request, matched providers get in touch), with two differences: a provider only accepts once they've confirmed they can start when you need, and our provider price is published upfront.

Can I use Help Alliance and Carevo at the same time?

Yes. Neither service asks families for exclusivity, and there's no cost to sending a request to both. You choose which provider to go with.

How much does Carevo cost providers?

Carevo's public pricing page doesn't list its prices; plans are priced by the number of suburbs covered and shown when you subscribe. Help Alliance charges A$299 a month including GST, with the first 14 days free and no fee per request (as at 3 November 2026).

Help Alliance vs Carevo

Help Alliance and Carevo are both free services that match families with NDIS and aged care providers in Australia. The main differences are what a provider promises when they accept your request, and how each service charges providers. This comparison only uses information each service publishes, checked on 3 November 2026.

Help Alliance and Carevo at a glance

	Help Alliance	Carevo
Cost for families	Free	Free
How a request works	One request goes to providers who serve your suburb and offer that support. Up to three can accept, and each one contacts you.	One enquiry notifies a shortlist of matched providers.
What “accepted” means	The provider has confirmed they can start when you need.	The provider has chosen to receive the enquiry details. Carevo says this doesn't prove the provider replied or that care began.
Price for providers	A$299 a month including GST, published on our site. First 14 days free.	Plans priced by the suburbs covered. Prices aren't shown on Carevo's public pricing page.
Commission or fee per request	None	None
Size	Newer, and adding providers every week.	35,000+ provider listings across 14,500+ suburbs.

For families

Both are free, and with both you describe what you need once instead of calling provider after provider. With Help Alliance, a provider can only accept your request after confirming they can start when you need, so the providers who contact you are the ones with room. You get each provider's details by email as they accept, they contact you, and you choose. There's no obligation, and you can use both services at once.

Carevo is larger. It lists more than 35,000 providers and publishes a median of 4 minutes from an enquiry to the first provider accepting it.

For providers

Neither charges commission or a fee per request. Help Alliance publishes its price: A$299 a month including GST, with the first 14 days free and no contract. You only see requests that match your services and area, and you choose which to accept. Carevo lets providers list for free and subscribe to connect with families, with plans priced by the suburbs you cover. See how Help Alliance works for providers.

Try Help Alliance: one free request

Tell us what you need and your suburb. Providers who can start when you need will get in touch.

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