NDIS Provider Checklist — 20 Questions to Ask Before You Sign

Use this free checklist to evaluate any NDIS provider before agreeing to services. Work through all 20 questions, print the completed checklist, and take it to your next provider meeting.

0/20 completeNot started

Work through the checklist before choosing a provider.

1. Registration & Compliance

2. Service Delivery

3. Agreements & Pricing

4. Communication & Fit

Red Flags When Choosing an NDIS Provider

These warning signs suggest a provider may not be a good fit — or may not be complying with their NDIS obligations.

  • Pressure to sign immediatelyLegitimate providers give you time to review documents. Urgency tactics are a warning sign.
  • Vague or verbal-only service agreementsEverything should be in writing before services start — price, hours, cancellation terms, and complaint process.
  • Cannot confirm workers hold NDIS Worker Screening clearancesThis is a legal requirement for risk-assessed roles. If they can't confirm it quickly, ask why.
  • Rates above the NDIS price guide (if you're agency or plan managed)Registered providers cannot charge above price limits for most participants. Check the current NDIS Pricing Arrangements.
  • No clear process for complaints or feedbackA registered provider must have a complaints system. If they seem defensive or evasive when you ask, that's a concern.
  • Workers change frequently with no explanation or continuity planHigh staff turnover disrupts routines, especially for participants with complex needs. Ask directly about their worker retention.

Your Rights as an NDIS Participant

  • ✓You have the right to choose and change your NDIS providers at any time, subject to the notice period in your service agreement.
  • ✓You have the right to receive supports in a safe, respectful, and person-centred way that upholds your dignity and privacy.
  • ✓You have the right to make a complaint about any provider — to the provider directly, and to the NDIS Commission if unresolved.
  • ✓You have the right to access the NDIS Commission's Participant Service Guarantee, which sets timeframes for NDIA decisions and provider responsiveness.

How to Change NDIS Providers

1
Check your service agreement
Review your current agreement for the required notice period — usually 2–4 weeks. Note any end-of-agreement requirements.
2
Give formal written notice
Send a written notice (email is fine) to your current provider stating the date your services will end. Keep a copy.
3
Engage your new provider
Contact and onboard your new provider, sign a service agreement, and set up a service booking in myNDIS or through your plan manager.
4
Ensure continuity
Plan the transition to avoid gaps in support. Your support coordinator (if you have one) can help manage the handover between providers.

Frequently Asked Questions

Looking for a provider that passes every question?

Help Alliance is a registered NDIS provider in Perth. All our workers hold current NDIS Worker Screening clearances. We provide written service agreements before services start and charge within NDIS price guide limits.