Help Alliance App Privacy Policy

1. Introduction

This Privacy Policy explains how Help Alliance collects, uses, and protects your personal data when using our Android and iOS app. We are dedicated to safeguarding your data in compliance with relevant privacy laws and regulations.

By using the Help Alliance app, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please discontinue the use of the app.

2. Data We Collect

We collect the following types of data when you use the Help Alliance app:

• Feedback Data: Feedback about the services or care you receive, submitted either anonymously or with your name.
• Personal Information: If you submit feedback with your name, we collect and store it alongside your feedback.
• Usage Data: Non-personal data such as app interaction logs to help improve app functionality. This data is anonymized to protect user identity.

3. How We Use Your Data

The data collected through the Help Alliance app is used for feedback sharing and app improvement only. We do not sell, lease, or share your personal data with third parties, except as required by law.

4. Data Security

Your data is securely stored using Firebase, with access restricted to authorized personnel at Help Alliance. While we implement reasonable measures to protect your data, we cannot guarantee absolute security.

5. Your Data Rights

You have the right to access, update, or request the deletion of your personal data. Requests can be made by contacting Help Alliance. Help Alliance is not responsible for fulfilling these requests if the data has been shared with third parties as required by law.

6. Data Retention

Your data will be retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Third-Party Services

The Help Alliance app uses Firebase for data storage and may offer Google or Apple Sign-In authentication options. By using these services, you agree to their respective terms and privacy policies.

8. Liability Disclaimer

While we take reasonable steps to protect your data, Help Alliance cannot be held liable for data breaches that occur outside our control.

9. Changes to This Privacy Policy

Help Alliance may update this policy as needed. Continued use of the app constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions, reach out to us at:

Last updated: 26 October 2024